Employee Updates For COVID-19

Attn Staff:

Please check back regularly on latest updates on when we are to return to work.

If you have questions please reach out to:
Jordan Smith
General Manager
519.969.6000 ext 222

Employment Insurance Telephone Information Service

The Employment Insurance Telephone Information Service is an automated telephone service that provides recorded general information on the Employment Insurance program. It is available 24 hours a day, seven days a week.

To obtain information on your claim, you must speak with an Employment Insurance representative.

You can complete the following tasks by telephone:
•Obtain or update information on your EI claim
•Obtain a payment replacement
•Modify reports
•Amend payment

To access information about your EI claim, you will need your SIN and access code, which you will find on the benefit statement that is mailed to you after you apply for EI benefits.

Toll-Free: 1-800-206-7218
TTY: 1-800-529-3742

The hours of operation are 8:30 a.m. to 4:30 p.m. local time, Monday to Friday.

Or report on line using the Government of Canada Online Reporting Service.

https://www.canada.ca/en/services/benefits/ei/ei-internet-reporting.html